Frequently Asked Questions
Everything you need to know before, during, and after your order.
How long does shipping take?+
Orders are processed in 24–48 hours and typically arrive within 3–8 business days. Shipping is free worldwide for a limited time.
Do you offer a money-back guarantee?+
Yes. Every Mellow order is covered by our 30-Day Money-Back Guarantee. If you are not completely satisfied, simply email us within 30 days of delivery for a full refund.
Will I receive tracking?+
Absolutely. As soon as your order ships you will receive an email with a tracking number to follow your package end-to-end.
Are your products covered by a warranty?+
Yes. All Mellow products are covered by our quality guarantee. If anything arrives defective or damaged, contact us within 7 days for a free replacement.
How do I care for my pillow?+
The CloudAlign™ memory foam core is hypoallergenic and does not need washing. The cover is fully machine washable and dryer safe — we recommend washing it before first use.
Is the pillow good for all sleep positions?+
Yes. Our 3-zone contour design and SwitchFit™ dual-height system support side, back, and stomach sleepers.
How do I contact customer support?+
Email us at info.mellowcloud@gmail.com — we reply within 24 hours, Monday to Friday.